Commonly Asked Questions

What is your return policy?

Custom Jewellery/Orders Are Non Refundable & Non Returnable. If you have an issue with your order please don't hesitate to contact us by email JadePalace2021@gmail.com or alternatively contact us through our contact page

Do you offer gift cards?

Virtual Gift Cards Are Available to purchase through our site. Physical Gift Cards are currently not available

What are the payment options?

We Accept all major debit & credit cards. Apple & Google Pay.

How do I take care of my Jewellery

Please have a browse through our jewellery care section on how to keep your collection like new

FAQ: FAQ